How do I reset my 2-Factor Authentication (2FA)?

If you lost your phone, got a new phone, or have another issue with 2-factor authentication (2FA), you can submit a request to reset your 2FA.

To complete your request, we will need you to fill in a brief verification form here: Reset your 2FA(2-Factor Authentication).

In the form you will be asked to:

• Take a selfie while holding the same government ID you used to sign up for the account and,
• A piece of paper to indicate the date of the request.